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E&O Training


E&O – ROADMAP TO POLICY ANALYSIS – PART 1 – 3 CE

Sept 27, Oct 25, Nov 29, Dec 11, 2018 - This course is designed to guide experienced professionals step by step through the process of reading policy language, applying a basic coverage analysis to look for possible gaps in coverage, and understanding advanced coverage issues. It will explain what to look for in terms of wording, punctuation, and formatting, including negative and positive implications of specific wording. In addition, the course will address E&O loss control issues and help the agency look at ways to obtain and retain business.  

Upon completion of this course, the student should be able to:

Understand important contract features in general as well as those specific to insurance policies and
How they may or may not affect coverage;
Know the general sections of a policy, their purpose, how they can be modified, and the importance of each;
Understand how the sections of a policy interact and explain how they work together to determine coverage;
Explain the importance of each area of special interest and how they can affect coverage;
Understand and explain how a program of insurance should be coordinated and why it is important; and
Understand how all the above impact errors and omissions (E&O) loss control, new sales, and retention of existing business.


E&O – ROADMAP TO POLICY ANALYSIS – PART 2 – 3 CE

Sept 27, Oct 25, Nov 29, Dec 11, 2018  - This course is designed to guide experienced professionals step by step through the process of reading policy language, applying a basic coverage analysis to look for possible gaps in coverage, and understanding advanced coverage issues. It will explain what to look for in terms of wording, punctuation, and formatting, including negative and positive implications of specific wording. In addition, the course will address E&O loss control issues and help the agency look at ways to obtain and retain business.  

Upon completion of this course, the student should be able to:

Understand important contract features in general as well as those specific to insurance policies and
How they may or may not affect coverage;
Know the general sections of a policy, their purpose, how they can be modified, and the importance of each;
Understand how the sections of a policy interact and explain how they work together to determine coverage;
Explain the importance of each area of special interest and how they can affect coverage;
Understand and explain how a program of insurance should be coordinated and why it is important; and
Understand how all the above impact errors and omissions (E&O) loss control, new sales, and retention of existing business.


E&O RISK MANAGEMENT – MEETING THE CHALLENGE OF CHANGE (NO CE)

Video On Demand: This course, which will apply toward the agency's requirement for the Swiss Re and Fireman's Fund 10% E&O discount, is designed to give agents important information to help reduce their exposure to E&O claims.  

 

Topics that will be discussed include: 

Agency/Carrier Relationships – Law of Agency
Understanding Agent Duties
An E&O Claim – 360° View
Agency/Carrier Contracts – E&O Considerations
Agency Defenses Documentation
E&O Considerations of Agency Operations


AN ERRORS AND OMISSIONS MOCK TRIAL (NO CE)

Video On Demand:
Set in an actual courtroom, the judge in this “trial” served 16 years on the NC Court of Appeals.  The defendant’s attorney serves as Panel Counsel for Swiss Re and has defended numerous agents in actual E&O claims situations.  The expert witnesses used have actually served in this capacity in real E&O lawsuits.

This is a “bench trial” in which the judge is the decider of fact and there is not a jury present. This means that the viewer will have the advantage of hearing the judge questioning the witnesses and the attorneys and this will help them better understand the legal issues that arise during the trial and which contribute to the judge’s final decision. 

The script for the trial was provided by Swiss Re and is NOT state specific.  No reference is made to a particular state nor is the judge’s decision based on the laws of a particular state.  

The case is titled “Green Things Nursery vs. The Lax Agency”.  The basics of the case are that the insured called his agent to report that he had purchased a backhoe and wanted it added to his commercial policy.  Later, while using the backhoe at a new residential development, the insured cuts a gas line, sparking a fire which destroys the backhoe and two neighboring houses.  The claim is submitted and the carrier denies the claim, citing that the agent failed to procure the proper coverages with the carrier.