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IT Support

Outsource Your IT Services & Save Money

Is your agency’s productivity suffering because of computer problems? Are you as automated as you’d like to be? Do you need an IT provider with a track record of helping insurance agencies reach their full technology potential? Feel like your IT dollars aren’t getting you anywhere?

IIABCal's Program Partner, Advantage Microsystems, can help by offering you a service that delivers a comprehensive IT department and costs less than what other agencies spend on technology and technology payroll nationally, according to the IIABA Best Practices Study.

As an IIABCal member you stand to lower your technology costs and increase your staff's efficiency and productivity by utilizing Advantage Microsystems' services. In addition, as an IIABCal member, you are eligible for a 5% discount on our service plans.

Here's What You Get:

An Entire IT Department Focused On Your Business

Advantage Microsystems provides complete IT department services for insurance agencies all over the United States. For a flat monthly fee, we monitor the security and stability of your network, protect it from hackers and malicious attacks, back up your company’s most critical data, and invisibly solve computer glitches before they have the chance to affect your business.

We provide more services than a computer consultant or in-house technician – at a fraction of the price. More importantly, we give you unlimited access to an unrivaled team of technology specialists. Whether you have 10 employees or 200, we are the only call you’ll ever need to make when you have an IT question, need an urgent fix, or want to incorporate the right technological solutions to increase the productivity of your staff.

No More Living With Computer Problems

Our helpdesk technicians are an immediate resource for your employees whenever they encounter an IT related problem. Most issues can be solved remotely in no time, but for problems that require an onsite resolution, we’ll quickly dispatch a technician. Our staff is always available to you by email and phone from 5am to 5pm (Pacific Time) and our response time is guaranteed.

IT Specialists For Agencies

Advantage Microsystems has 12 years of experience supporting independent insurance agents and brokers. We are experts in most agency management systems, raters, carrier websites, third-party document imaging solutions, uploads/downloads, and more. Our technicians understand the technology needs of your property and casualty staff, and can also support the unique needs of your health and benefits division.

Besides providing you with fantastic helpdesk services and a stable computer network, we can increase your productivity by listening and responding with proactive recommendations. We begin by building your company its own custom intranet website to store all of the key business information your employees use - including links to carrier websites, vacation and conference room calendars, shared documents, and everyday "how-to" training guides. We can enable your employees to send and receive faxes directly from their computers or add multiple computer monitors to increase multitasking abilities. Bring us your wish list and we'll make it happen!

Unlimited Online Backup and Recovery Support

Does your agency have a disaster recovery plan?  Included with your service is an encrypted offsite backup of your company data to our multiple facilities. Our clients work comfortably knowing that even in case of fire, theft or any catastrophe, their critical information is secure. We are able to rebuild your servers within our data center, allowing you to access your information remotely as your business recovers. The moment a disaster strikes, we’ll begin restoring access to your programs, email, and data.

Network Security and Monitoring

Securing a computer network is an incredible challenge for any business to handle on its own. Advantage Microsystems utilizes the most advanced, state-of-the-art security and stability monitoring toolset available to keep hackers, viruses and other threats out of your email, data, and network.  Should an attack occur, our technicians are automatically notified and take immediate action to safeguard your company.

Every Business Needs a Chief Technology Officer

You are just a phone call away from your own dedicated Chief Technology Officer and an entire team of specialists ready to help you deal with anything from a quick curiosity to crafting a long-term technology roadmap. Clients call to ask us about ways to communicate better between multiple branch offices, how to set up employees to work from home, and even ways to save on energy bills. Our job is to provide straight answers to help you make the right business decisions.

The Key Components of the  Service Plan

Component: Unlimited Computer and Network Support

Benefit: We are available from 5am to 5:30pm (Pacific), 5 days a week to take care of all of our clients' computer support needs. When a computer problem occurs, our clients either call or email us with a description of the issue. We then respond immediately to their urgent problems by remotely connecting into their computers and troubleshooting the issue, or traveling to their office if needed.

Component: Virtual "Chief Technology Officer"

Benefit: As technology advisors, we provide strategic planning and budgeting as well as product and service recommendations that are matched to the clients' specific business goals. This involves obtaining competitive quotes with no mark-up for new computers, advising on "paperless" software products that tie into their main automation system, advising on VOIP phone solutions for branch offices, etc.

Component: Flat-Fee Pricing

Benefit: Providing service on a flat-fee basis provides a predictable, budget friendly IT cost. We are compensated to make sure our clients' computers and networks are running optimally, versus the traditional model of charging for services when problems occur.

Component: 24/7 Network and Security Monitoring

Benefit: By using monitoring software to track the health of our clients' computers, servers, and networks, we are able to deliver proactive services. Automatically identifying small computer problems before they develop into large issues can help an agency prevent a substantial amount of computer downtime and loss of revenue.

Component: Online Backup Services

Benefit: Our online backup service and ability to recover our client's information to temporary systems in the event of a disaster provides a valuable safeguard against extended downtime.

Contract Information:

Steve Hart or Preston Cleary
Phone: 877-938-6888 x2

IT Service Plan

Advantage Microsystems provides an "Outsourced IT Department" service plan designed specifically for insurance agents and brokers, and for the last two years we have been Independent Insurance Agents and Brokers of California's technology provider. Our clients receive a comprehensive set of best-in-class technology services for the cost of a part time employee.

Beyond taking care of computer and network support needs, we regularly meet with our clients to discuss their specific business growth goals and day to day operations challenges. Independent agents have been the focus of our business since we were founded in 1998, and over the years we have gained a thorough understanding of technology solutions that can solve many of their business challenges.

Our services are best utilized by growth-focused agencies, as well as firms looking to reduce their IT payroll costs and increase the breadth of services they receive by outsourcing. The value of our Outsourced IT Department service has earned us a 100% client retention rate since we began offering it 4 years ago.